Privacy Policy

PRIVACY POLICY

Applicable to: The Dunkirk & The Fox House

Last updated: 3/12/2025

1) Introduction

The Dunkirk and The Fox House (“we”, “us”, “our”) are committed to protecting your privacy and handling your personal data with transparency and care.

This Privacy Policy explains what personal information we collect, how we use it, and the rights you have under UK data protection law (including UK GDPR and the Data Protection Act 2018).

By using our website, booking a table, or contacting us, you agree to the practices described in this policy.

2) Who We Are (Data Controller)

Your data is controlled by The Bagden Group Ltd who are the Owners of The Dunkirk and The Fox House

The Dunkirk
231 Barnsley Road
Denby Dale
Huddersfield
HD8 9TX

If you have any questions about this policy, please contact us on 01484 862912, 01226 762536 or email us at info@thedunkirk.co.uk or info@thefoxhouseinn.co.uk

Third-party website links outside of our control

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

3) What Information We Collect

We collect personal information in the following ways:

Information you provide directly:

Name
Contact details (email address, phone number)
Booking details (date, time, party size, special requests)
Payment information (for deposits, gift vouchers or ticketed events)
Dietary requirements or accessibility needs
Feedback or complaints
Job application details (for recruitment purposes)

Information collected automatically:

When you use our website:

IP address
Browser type
Device type
Pages visited
Cookies (see section 10)

Information from third parties:

Online booking system (Design My Night)
Payment processors (Dojo)
Social media platforms (if you interact with us via Facebook, Instagram. Etc.)

We only collect the information necessary to run our business and provide a good service.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

4) How We Use Your Personal Data

We use your personal data to:

Provide our services

Manage table bookings and reservations
Process payments and deposits
Handle enquiries and special requests
Provide event and private hire services
Performance of Contract

Service improvements

Legitimate interest
Analyse website performance
Improve menus, service levels, and the customer experience

Marketing (with your consent)

Send updates or offers (email or SMS)
Run competitions and notify winners

You can opt out of marketing at any time.

Safety & Compliance

Support the investigation of incidents
Assist authorities if required by law
Manage CCTV footage for safety and security

5) CCTV

Both venues operate CCTV (visual and audio) in public areas for:

Safety of staff and guests
Prevention and detection of crime
Supporting investigations into incidents
Clarifying events relating to behaviour, payments, or timings

Footage is stored securely and only accessed by authorised personnel.
It is normally kept for up to 30 days unless required for an ongoing investigation.

6) Legal Basis for Processing

We process your data under one or more of the following bases:

Contract: to fulfil your booking or purchase
Legitimate interest: improving services, ensuring safety, preventing fraud
Consent: for marketing and optional communications
Legal obligation: health & safety records, incident reporting

7) Sharing Your Information

We do not sell your data.

We only share it with:

Online booking systems
Payment processors (e.g., Dojo)
Email/SMS platforms used for communication
Professional advisers (accountants, legal advisers)
Authorities when required by law

All third parties must follow strict data protection rules.

8) How Long We Keep Your Data

We keep your personal data only as long as necessary:

Booking information: up to 24 months
Payment & financial data: 6 years (legal requirement)
CCTV: normally 30 days
Job applications: 6 months unless hired
Marketing data: until you opt out

9) Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent for marketing
Request data portability
Lodge a complaint with the ICO

To exercise your rights, contact us at info@thedunkirk.co.uk or info@thefoxhouseinn.co.uk

10) Cookies

Our website uses cookies to:

Improve functionality
Understand how visitors use the site
Enhance your browsing experience

You can disable cookies in your browser settings at any time.

11) How We Protect Your Data

We use security measures including:

Encrypted payment systems (e.g. Dojo)
Secure servers & firewalls
Access controls for staff
Regular system monitoring

12) Changes to This Policy

We may update this Privacy Policy occasionally.
The most recent version will always be posted on our website.

13) Queries

For queries or complaint in relation to this policy or any other data protection matter between you and us, please in the first instance contact us directly.

If we are not able to resolve your complaint, you may lodge a complaint with the Information Commissioners Office on 03031231113. Alternatively, you may contact them by email at https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.